To ensure that each spa guest enjoys their special time, I ask that you please adhere to the following Spa Policies, Etiquette, and Courtesies:
Please use your “quiet” voice while inside the spa so other clients are not disturbed during their sessions.
First Time Clients. Please arrive 15 minutes prior to your appointment to complete any necessary paperwork and to ensure you receive your full service. If you miss your first appointment, a deposit will be required in order to book future appointments.
Appointment cancellations, late arrivals, and last minute rescheduling. Please give a 24-hour notice of appointment cancellation. Unexpected events and issues of life happen, but this act of courtesy will be greatly appreciated by me as well as the client who is waiting for an appointment to come available. If you fail to give a 24-hour notification, a fee 50% of your scheduled service will be charged, as it is then considered a missed appointment. You may also be required to pay a deposit or prepay for your service in order to book future appointments. You will be invoiced via email through Paypal.
- Arrive on time. If you are going to be 10 minutes late, I will need to make adjustments to your service to accommodate the amount of time we have left in your appointment. If you are 15 minutes late, we will need to reschedule your appointment. A fee 50% of your scheduled service will be charged, as it is then considered a missed appointment. You may also be required to pay a deposit or prepay for your service in order to book future appointments. You will be invoiced via email through Paypal.
- Missed appointments (No Show). If you do not show up for your scheduled appointment, a fee 50% of your scheduled service will be charged. You may also be required to pay a deposit or prepay for your service in order to book future appointments. You will be invoiced via email through Paypal for the missed appointment.Appointment bookings.
Rebooking: We recommend that you book your next appointment prior to leaving the spa so that we can be sure to accommodate your schedule.
Refunds and Returns. No refunds will be issued on services rendered or gift certificates.
- Prepaid Treatment Series Packages are nontransferable and nonrefundable. If you wish to discontinue a treatment series, your balance may be used toward other services or products.
- Gift Certificates/Cards are redeemable at full value for 6 months from date of issue. Gift Certificates/Cards are not redeemable for cash.
- Product returns are accepted only in the case of an actual physical allergic reaction. You must take a photo of your reaction and physical issues. Returns are accepted within 7 days of purchase. No exceptions.
All fees will be invoiced through Paypal. Fees must be paid in order to reschedule your appointment.
These policies are subject to change without notice.
Dedra Harvin Esthetics reserves the right to refuse service to anyone.